Simply Birth — Privacy Policy

Last updated: October 2025

At Simply Birth (“we”, “us”, “our”), your privacy matters. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, place orders, or interact with us. By using our site or purchasing from us, you agree to the practices described below.

1. Who We Are & Contact Information

Simply Birth is an Australian family partnership operating as a provider of birth-related products. We are located in Australia, and our operations are subject to Australian law.

If you have any questions or concerns about this Privacy Policy or our privacy practices, contact us at:
Email: contact@simplybirth.com.au
Address: PO BOX 165 – Quinns Rocks. Perth. WA 6030

2. Why We Collect Personal Information

We collect personal information so we can:

Process and manage your orders (billing, delivery, returns)
Communicate with you (order updates, customer service, newsletters — only with your consent)
Improve our website and service through analytics and feedback
Comply with legal obligations (tax, accounting, fraud prevention)
Fulfil warranties, repairs or returns

3. What Information We Collect

We may collect (but are not limited to) the following types of personal information:

Name, email address, phone number, and postal address
Payment information (we do not store full card details ourselves)
Order details (what products you purchase, delivery preferences)
Account information (username, password, preferences)
Website usage data (IP address, browser type, pages visited, cookies/analytics)
Optional data you provide (reviews, messages, forms, etc.)

4. How We Collect Information

We collect information through:

Orders, account creation, and contact forms
Cookies, analytics, and website tracking tools
Third parties (such as payment processors or couriers) to help fulfil your order

5. How We Use & Disclose Your Information

We use your personal information for the purposes listed above and may disclose it to:

Service providers who assist us (couriers, payment gateways, IT services)
Government or regulatory authorities where legally required
Fraud prevention or credit reporting agencies, if necessary
Other third parties with your consent

If any of our service providers are located overseas, we take reasonable steps to ensure your data is handled safely and in accordance with Australian privacy laws.

6. Cookies & Tracking

We use cookies and tracking tools to:

Understand how you use our website
Improve your browsing experience
Deliver marketing or promotions (where you consent)

You can disable cookies in your browser settings, but some parts of the site may not work properly.

7. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, or unauthorised access, including:

Secure servers and encrypted databases
Limited staff access on a need-to-know basis
Regular security reviews

We only retain information for as long as needed for the purposes above or as required by law, and we securely delete or anonymise it when no longer required.

8. Access & Correction

You have the right to access and correct the personal information we hold about you.
To do this, contact us via info@simplybirth.com.au.

9. Complaints

If you believe we’ve mishandled your personal information, please contact us first so we can resolve it quickly.
If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC).

10. Overseas Disclosure

Some service providers or cloud storage providers may be located outside Australia.
Where this occurs, we take steps to ensure your data is treated securely and in line with Australian privacy standards.

11. Children & Minors

We do not knowingly collect information from individuals under 16 years of age without parental or guardian consent.
If we become aware of such data, we will delete it promptly.

12. Marketing & Unsubscribing

If you’ve agreed to receive marketing or newsletters, you can opt out at any time by clicking “unsubscribe” in our emails or by contacting us directly.

13. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in law or business operations.
The updated version will always be available on our website with the revision date shown at the top.

14. Legal Basis

This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which set out how businesses must handle personal information in Australia.

15. Data Breaches

If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and the OAIC as required under the Notifiable Data Breaches scheme.

16. Contact Us

For any questions, access requests, or privacy concerns, please contact:
Simply Birth
Email: info@simplybirth.com.au
Address: PO BOX 165 Quinns Rocks. Perth Wa 6030

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Privacy Policy